24/7 Emergency Roadside Assistance & Towing
Emergency roadside assistance covers everything short of a full tow: jump starts, lockouts, fuel delivery, and tire service for drivers stuck on the shoulder. Benefiel Truck & Tow runs this service around the clock across Iowa, Missouri, and Nebraska, so a breakdown doesn’t turn into a lost day.
What’s the Difference Between Roadside Assistance and Towing?
Roadside assistance fixes the problem where you’re at. A dead battery gets a jump, a locked car gets opened, an empty tank gets fuel, and you’re back on the road in minutes. Towing is for when the vehicle can’t be fixed roadside and has to be moved to a shop. We offer both, and when you call, our dispatcher will ask a few quick questions to figure out which one your situation actually needs before a truck ever leaves the yard.
What Does Roadside Assistance Cover?
Jump starts for a dead battery. Lockout service if your keys are locked inside. Fuel delivery if you’ve run out on the highway. Basic tire service for a flat that can be handled roadside. For semis specifically, that list extends to things like air brake issues and minor mechanical checks that might get a truck moving again without a shop visit.
Common Winter Breakdown Calls We Handle
Cold weather brings its own set of roadside problems, and we see the same handful of issues repeat every winter across Iowa, Missouri, and Nebraska. Diesel can gel in extreme cold, which starves the engine of fuel even with a full tank. Batteries lose a significant share of their output as temperatures drop, so a battery that started fine in October can fail outright in January. Air brake lines can freeze up if moisture gets into the system, and DEF (diesel exhaust fluid) can freeze solid in a hard cold snap, which some trucks read as a fault code even when nothing else is actually wrong.
None of these are exotic problems. They’re the calls we take most often once the temperature drops, and in a lot of cases we can get a driver moving again roadside rather than requiring a tow.
Why 24/7 Matters on These Roads
Breakdowns don’t wait for business hours, and neither do we. A semi stranded on I-29 at 2 a.m. during a winter storm needs help just as fast as a car that won’t start on a Tuesday afternoon. Benefiel runs true 24/7 coverage, not an answering service that dispatches in the morning.
How Emergency Roadside Assistance Works
1. Call and describe what’s happening. Dead battery, locked out, out of fuel, flat tire, or something else.
2. We dispatch the nearest available truck with the right equipment for the job.
3. Most roadside calls are resolved on the spot. If the vehicle needs a shop, we’ll arrange the tow from there.
What Information to Have Ready When You Call
Having a few details ready before you call helps us get the right truck moving faster. Useful things to know: your approximate location or nearest mile marker, what’s wrong (won’t start, flat tire, locked out, out of fuel, or something else), whether you’re in a safe spot off the roadway, and what you’re driving, since a pickup and a loaded semi need different equipment. If you’re not sure about something, don’t worry. Tell us what you know and we’ll ask the rest.
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Frequently Asked Questions
How fast can you get to me for roadside assistance?
Response time depends on your location relative to our nearest truck, but we dispatch the closest available unit as soon as you call. Tell us where you’re at and we’ll give you a realistic estimate right away.
Do you offer roadside assistance for semi trucks, not just cars?
Yes, semi truck roadside assistance is one of our most common calls. We carry equipment sized for heavy-duty vehicles, not just passenger cars.
What if my vehicle needs more than roadside assistance?
If the issue can’t be fixed on the shoulder, we’ll tow it to a shop from there. You won’t need to make a second call.
Do you deliver fuel if I run out on the highway?
Yes, fuel delivery is part of our roadside assistance service. Let us know what you’re driving and roughly how much fuel you need.
Are you available at night and on weekends?
Yes. We run 24/7, including nights, weekends, and holidays. Breakdowns don’t check a calendar, and neither do we.
Can you fix a gelled fuel line or frozen DEF system on the road?
In many cases, yes. Diesel gelling and frozen DEF are two of our most common winter calls, and we carry the equipment to address both on-site. If the truck needs more than that, we’ll arrange a tow from there.
Is there an extra charge for roadside assistance at night or in bad weather?
Our rates don’t change based on time of day. Weather can occasionally affect how quickly we can reach you safely, but we don’t add a premium just because it’s late or the roads are bad.
FOR ALL LIFE’S SMALLER INCONVENIENCES
24/7 ROADSIDE ASSISTANCE
For all of life’s smaller inconveniences — empty fuel tanks, dead batteries, vehicle lockouts, and everything in between — Benefiel is just as ready and willing to help. Car towing, light-duty towing, heavy-duty towing, RV towing, we can tow it all! Our roadside assistance services are available 24/7.